RETURNS & EXCHANGES POLICY

* Please note that we may only accept returns for item Ghand creation only in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Within 10 days of purchase. Please ensure you have removed all other jewelry when trying on the piece so as not to scratch it. Ghand will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way.

* We regret to inform that items that have been engraved and personalized may cannot be returned or exchanged.

* All items returned must pass a mandatory Quality Control examination, and you will be notified of the examination results. It may take up to 14 business days before the refund is credited back to your original payment method.

We invite you to contact Ghand Client Service via our WhatsApp, by telephone or by e-mail.